The report explores the impact of social media on consumer preferences and behavior and how emerging features like messaging chatbots can better serve brands and retailers.
The survey revisits questions posed in SUMO Heavy’s 2016 Social Commerce Survey and compares the results to those in the the newest report, Social Commerce Revisited 2018.
The survey was conducted in May 2018 and includes responses from 1,046 U.S. consumers ages 18 and over.
About SUMO Heavy SUMO Heavy is a boutique digital commerce consulting firm with a core foundation of efficiency through process. We bring decades of experience delivering strategies with proven results to maximize your bottom line. Our sole focus is to consult and guide companies to build efficient and profitable eCommerce teams.
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